SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of COOL TOOTHBRUSH (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://cooltoothbrush.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comme sur l’annonce arriver rapidement
No plastic in packaging, very good. The toothbrush is a bit small 19cm, like it says in description, so no surprise and the nylon bristles are really soft. really fast shipping - 2weeks.
Мой выйгрыш за 79 копеек. Щётки суперские, щетина средней жёсткости, ручка без зазубрин. Спасибо продавцу. 10000 звёзд. Играйте и выигрывай те. Щётки пришли очень быстро. Спасибо.
Lo esperado, buenos cepillos que se corresponden con la imagen.
EVERY THING IS OK
igual que las fotos
Correspond a 100% a la description. Chaque brosse a dent est emballée individuellement et le paquet est très joli. Poils souples comme dans la description ce qui assure un brossage efficace mais tout en douceur.
ok
very soft brush
I bought this toothbrush because I wanted something green that would be good for the environment. The wooden handle can be completely degraded, I like this product that is not harmful to the environment, I will insist on buying.
I like these biodegradable designs. I am trying to reduce waste (even biodegradable waste) without filling up the landfill. A bunch of things, these charcoal bamboo toothbrushes meet my requirements
Love these bamboo toothbrushes! They are a great value and are very durable.
Don't let the low price fool you. These toothbrushes are AWESOME at cleaning your teeth. I've been looking for a product that would be good for the whole family and get the job done. This is it. and 10 in a pack will last us months! Great buy.
love them! they are not as soft as I thought which is perfect because I wanted more of a medium brush so this is in between.
it was great!! Cleans my teeth very well and also biodegradable, so great for the Earth. Every plastic toothbrush you've ever used is till out there somewhere, but these toothbrushes solve that.
I have used several bamboo toothbrushes, which is by far the best. First, the bristles are harder than others I have used and maintain their shape. The handle is also very comfortable, and before I hold it, it doesn't seem important to me! No plastic packaging. Value for money.
They are soft, and biodegradable (I don’t know about the bristles doe, I always take it off just in case) but yeah, these brushes are even better than “normal” plastic toothbrushes, in terms of how much they last, the material and better for the environment. Totally recommended
My teeth and gums are very sensitive, so I am worried that the bristles will be injured, but in fact they will not. I can say they are really cleaning my teeth. The bristles are fixed together and are easy to fix. Overall, they are really satisfied and will continue to buy them!
There are 10pcs toothbrushes , which are very suitable for me and my husband to use. The real selling point of these products is bamboo treatment, which makes them biodegradable and reduces The discharge of plastic.